Contact Equities Lab Technical Support

Please note: digital support may take up to 72 hours to respond. However, responses generally occur within 12 hours.

Are you having a problem with getting the software to work? Are you getting error messages? Technical support is where you need to come to get the software to function. If you have problems completing a task with the software, please contact the in-software concierge, help or investor resources.

General Technical Support

Live technical support is available Monday – Friday, 8:30 – 5:00 EST (half hour before the US markets open to an hour after they close).

Phone: (404) 476-6450

Digital technical support is available 24 hours a day, 7 days a week.

Frequently Asked Questions

1) My java web-start doesn’t open.

2) Some filters take a long time.